Refund Policy

Effective Date: May 22, 2025
Contact Email: wristcraft3@gmail.com

At Wristcraft, we take pride in offering luxury timepieces that embody precision, craftsmanship, and timeless style. If for any reason you’re not completely satisfied with your purchase, our refund and exchange policy ensures a transparent and respectful process.

1. Return Window

You may return eligible items within 30 calendar days of receiving your order for a full refund or exchange, provided the conditions below are met.

2. Eligibility Criteria

To qualify for a return, the item must be:

  • In original, unworn, and unused condition

  • Returned with all original packaging, documentation, tags, and accessories

  • Free of any signs of wear, scratches, or damage

3. Non-Returnable Items

For safety and customization reasons, the following items are not eligible for return:

  • Gift cards

  • Downloadable or digital content

  • Customized or engraved watches

  • Items that have been worn, altered, or damaged after delivery

4. How to Initiate a Return

To begin a return, please contact us at wristcraft3@gmail.com within 30 days of receiving your order. Include the following details:

  • Your order number

  • A brief reason for the return

  • Photos, if the item is damaged or incorrect

⚠️ Do not return any item without prior authorization.
You will receive a Return Authorization Number (RAN) and detailed return instructions once your request is approved.

5. Return Shipping

  • Return shipping is the customer’s responsibility unless the item is defective or incorrect.

  • We recommend using a tracked and insured shipping method.

  • Wristcraft is not liable for lost, delayed, or untracked returns.

6. Refund Process

Once your return is received and inspected:

  • You will be notified regarding approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 7–10 business days.

  • Original shipping fees are non-refundable.

  • Refund timelines may vary depending on your bank or payment provider.

7. Exchanges

To request an exchange:

  • Email wristcraft3@gmail.com with your order number and details of the item you’d like in exchange.

  • Exchanges are subject to product availability.

  • If there’s a price difference, we’ll either request additional payment or issue a partial refund.

8. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect:

  • Contact us within 7 days of delivery.

  • Include clear photos of the item and packaging.
    We’ll arrange a replacement or full refund at no extra cost.
    Please retain all original packaging until the issue is resolved.

9. International Returns (Outside UAE, KSA, Qatar & Kuwait)

If you’re ordering from outside the UAE, Saudi Arabia, Qatar, or Kuwait:

  • Contact us before returning any item.

  • Return shipping costs, customs duties, or import taxes may apply.

  • Instructions for international returns may vary by country.

10. Need Help?

We’re here to assist with any questions about your return, exchange, or refund.

📧 Email: wristcraft3@gmail.com
🌍 Serving: United Arab Emirates | Kingdom of Saudi Arabia | State of Qatar | State of Kuwait