FAQ's

Wristcraft – Premium Watches, Delivered with Care

📧 For further assistance: wristcraft3@gmail.com

Do I need an account to place an order?

No, you can check out as a guest. However, creating a Wristcraft account gives you:

  • Faster checkout for future purchases

  • Access to your order history and tracking

  • Early access to new collections and exclusive offers

What payment methods do you accept?

We currently accept:

  • Cash on Delivery (COD)

  • Secure online payments via Visa, Mastercard, Apple Pay, and local payment providers (where available)

Do you offer free shipping?

Yes! We offer free standard shipping on all orders within the United Arab Emirates, Kingdom of Saudi Arabia, State of Qatar, and State of Kuwait — no minimum spend required.

How long does shipping take?

Our delivery times are fast and reliable:

  • UAE, KSA, Qatar & Kuwait: 2–4 business days after dispatch

  • Order Processing: 1–2 business days (excluding weekends & public holidays)

How can I track my order?

Once your order has been shipped, you’ll receive an email with a tracking link so you can follow your package from our store to your doorstep.

Can I change or cancel my order after placing it?

If you need to modify or cancel your order, please contact us within 12 hours of placing it.
After your order has been processed or shipped, changes may not be possible.

What is your return policy?

You may return your watch within 30 days of delivery if it meets the following conditions:

  • The item is unworn, unused, and in its original condition

  • All packaging, documentation, and accessories are included

Please refer to our Return & Refund Policy page for full instructions and eligibility details.

When will I receive my refund?

After we receive and inspect your returned item, refunds are processed within 7–10 business days to your original payment method.
Note: Bank or payment provider processing times may vary.

Is VAT or tax included in the price?

Yes, all prices displayed on our website include applicable VAT or sales tax, in accordance with local regulations.

What if I receive a damaged or incorrect item?

We sincerely apologize for any inconvenience. Please contact us within 7 days of delivery and include:

  • Your order number

  • Clear photos showing the issue

We’ll arrange a replacement or full refund at no additional cost to you.

Can I use more than one discount code?

Only one discount code may be applied per order, unless otherwise specified during special promotions or campaigns.

Still have questions?

📧 Email us at: wristcraft3@gmail.com
We’re happy to help with anything — from product advice to delivery support.